- We do NOT sell hardware or software, so we don’t profit from talking you into buying stuff you don’t need.
- We communicate clearly. Our founder is a recovering English major who is passionate about demystifying technology.
- We believe in finding the right solution for the person, not the most high-tech one. If the best solution to your problem is a pen and paper, we’ll tell you so.
Of course not! Our clients are women and men from 10 to 90+ with every imaginable level of experience. (“computers dot dad” just wasn’t funny). The only requirement is interest.
We wish we had a nickel for every client who’s ever said, “I’m going to be your WORST student ever!” (You won’t.).
Our clients range from absolute beginners of all ages (“I don’t even know how to SPELL ‘computer’!”) to people who’ve been using PC’s for years and want to be more efficient. We help you understand how and why things work, not just which button to push, so you’re better able to solve your own problems. And it never hurts to have a little fun. (Breathe! It helps.)
Remote support via Zoom is $100/hour, no minimum required; if you need 10 minutes of help, that’s all you pay for.
Onsite help starts at $125/hour (higher for specialized expertise, like LightRoom), with a 1.5 hour minimum. We do not charge for travel time in Manhattan.
Our rates have been the same since 1998.
Follow-up questions that take under 10 minutes are free; phone and web support rates apply for longer sessions.
No problem, no charge, as long as you reach us before we leave for the appointment (one hour in advance).
We started with (and loved!) our very small classes in 1998 and, as our clients’ needs changed, transitioned to private consulting in 2004. For many clients, it’s most efficient to bring the classroom to you: we work at your site with your own equipment and data, and provide off site support as needed. You are more than welcome to book us for a small group.
Most things you need to do with or to a personal computer, printer, scanner, smartphone, iPad, digital camera, etc. We don’t know everything, but we will always tell you in advance if we don’t have the expertise you need, and wherever possible to recommend consultants we trust for anything we are not able to do.
Yes. And we’ve worked with every version of Windows since it was born.
We will try to help in every way we can, but if we can’t help we will always try to provide you with the information and resources you need to solve it another way. And we stand behind our work, unconditionally.
Call us at (212) 861-5465 during business hours; leave a voicemail anytime; or drop us an email. We try to respond within 3 hours or less during business hours. (Sometimes we even respond to email on weekends, but don’t spread it around).
